Player support
A little help.
Back to the fun.
Something not quite right? Get help with game issues, purchases, or a question for the Pixberry team.
Useful answers
Before your next tap.
How do I contact the studio?+
Email engineering@resolutexhq.com, or use the message helper on this page to prepare an email. Tell us the game, your device, the game version if available, and what happened.
Where can I find a game’s download link?+
Availability can vary by platform and region. Contact the studio for the current official listing. This website does not direct you to unverified downloads.
A purchase is missing. What should I do?+
Check that you are using the same store account used for the purchase. If the game offers Restore purchases, use it for eligible items. Then contact us with the game name and order reference if the issue continues.
How can I request a refund?+
Check your receipt to see which platform billed you. Apple and Google process requests under their own policies. Our Refunds & purchases page links to the current official instructions.
How do I report a bug?+
Describe the steps that led to the issue and what you expected to happen. Include the device model, operating system, game version, and any error shown. Screenshots can help; avoid including sensitive account or payment information.
Can I share an idea or feedback?+
Absolutely. Tell us which game you are playing and what you would like to see. We read feedback, but cannot promise a particular feature or release date.
Where can I find privacy information?+
The website Privacy policy covers this studio site. For a game’s data practices, consult the policy in that game or its verified store listing. If you cannot find it, contact the studio.
Refunds & purchases
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